Information We Collect
Information You Provide Directly
We collect personal information you voluntarily provide when using our website or services:
- Name, email address, phone number, and company details
- Information submitted through forms, surveys, or comments
- File uploads such as images or documents
SMS Opt-In Information
If you opt in to receive SMS messages from us, we may collect:
- Mobile phone number and time/date of opt-in
- Consent records and keyword actions (e.g. START, STOP, HELP)
Comments
When visitors leave comments on our site, we collect the comment form data, IP address, and browser user agent for spam protection. An anonymized hash of your email may be shared with Gravatar to check if you use their service.
Cookies & Tracking Technologies
We use cookies, web beacons, and tracking technologies to improve website functionality, save preferences, analyze usage, and support marketing tracking.
| Cookie Type | Purpose |
|---|---|
| Login cookies | Keep you logged in during your session |
| Comment cookies | Remember your comment preferences |
| Analytics cookies | Understand how visitors use the site |
| Preference cookies | Store your settings and choices |
| Session cookies | Temporary cookies deleted when you close the browser |
Embedded Content From Other Websites
Pages on this site may embed content from third-party websites such as videos, images, or articles. These third-party sites may collect your data, use cookies, track your interactions, or monitor your activity if you are logged in to those platforms.
We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of any third-party sites you interact with.
How We Use Your Information
We use the information we collect to:
- Provide services and communicate with you about your project
- Respond to inquiries and support requests
- Improve website performance and user experience
- Manage appointments, service requests, and follow-ups
- Send SMS updates if you have opted in
- Maintain security and prevent spam or fraud
- Personalize your experience on our site
SMS Messaging Compliance
If you opt in to receive SMS messages from Annexal:
- Message frequency may vary based on your interactions
- Standard message and data rates may apply
- You may opt out at any time by texting STOP
- For assistance, text HELP
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and service providers that deliver the messages. This data will never be sold or shared for unrelated purposes.
Who We Share Your Data With
We may share your information only with:
- Service providers for hosting, email, analytics, and SMS platforms
- Spam-detection services
- Legal authorities when required by law
We never sell your personal data. If you request a password reset, your IP address will appear in the reset email for security purposes.
Data Retention
- Comments and metadata are kept indefinitely to recognize future comments
- User profiles are stored as long as the account remains active
- SMS opt-in records are kept as required by compliance laws
- Log and technical data may be retained for security, analytics, and performance improvements
Your Rights
You have the following rights regarding your personal data:
Export Your Data
Request a copy or export of all personal data we hold about you
Correct Your Data
Request corrections to any inaccurate personal information
Delete Your Data
Request deletion of your data (exceptions apply for legal purposes)
Object to Processing
Object to certain types of data processing where applicable
To submit a request, email [email protected]
Data Security
We use reasonable technical and administrative measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Where Your Data Is Sent
Visitor comments may be scanned by automated spam-detection services. Analytics data may be processed by third-party providers including:
- Google Analytics — website usage and performance analytics
- Facebook/Meta — advertising and audience tracking
- Go High Level — CRM, SMS, and automation systems
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant revisions may be communicated through a website notice, email, or SMS if relevant.
We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal data, please reach out: